Customer Support Specialist Part time
Description du poste
Aperçu
Zeffy is the fastest-growing nonprofit platform in North America, helping organizations raise funds, run events, and engage donors. We are already working with more than 80,000 nonprofits and are doubling annually.
Millions of people dedicate their lives to causes beyond profit, running schools, shelters, and community initiatives. Yet most still lack modern tools. We believe the greatest opportunity for technology today is to amplify the impact of nonprofits.
Built on a sustainable, self-funded model, Zeffy reaches over 1M donors monthly and grows profitably, giving us the freedom to focus fully on our mission.
Nonprofit workers are heroes. They deserve the best technology, and we’re hiring top minds and top hearts to build it for them.
Responsabilités
About the role:
As a Customer Support Specialist at Zeffy (reporting to the Head of CS), you’ll help thousands of nonprofits get the most out of our tools. You’ll spend most of your time supporting users via email and callbacks, and the rest owning projects that improve our support processes, tools, and overall experience.
This is a part-time role (20–25 hours per week), with evening and weekend shifts, perfect for someone who’s currently studying and looking to make a real impact while gaining hands-on experience in a fast-growing tech company. Compensation is based on a full-time annual salary range of $45,000–$55,000 and will be paid pro rata according to your hours.
We’re not your average support team. Unlike traditional tiered setups, everyone on our team handles complex and meaningful cases from day one. Our team of seven is passionate, driven, and if we’re being honest… pretty cool.
We have the best clients. Our users are nonprofit organizations doing incredible work. They’re kind, mission-driven, and genuinely appreciative of the help we provide. Our 4.9/5 satisfaction score speaks for itself!
If you’re ambitious, tech-savvy, and thrive in fast-paced environments, we’d love to meet you.
More precisely, you will:
Support Zeffy Users :
Act as a product expert and respond to nonprofit and donor questions via email and callback requests
Troubleshoot product or technical issues and collaborate with the dev team when needed
Maintain and update our internal support tools: templates, snippets, help centre articles, and chat flows
No “agent levels” or “tiers”, you’ll be trusted with complex questions from day one
Profil tech
Équipe
Compétences
6 months+ of experience in a customer facing role
Excellent written communication in English and in French
Track record of owning tasks or projects to completion
Experience working or volunteering with a nonprofit
Tech-savvy and quick to learn new software
Bonus:
Previous experience in SaaS industry
Familiarity with HubSpot, other CRMs or helpdesks
Background in political science, social work, or community involvement
💡 Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't check every box. If this applies to you and you are interested in the position, we'd love to hear from you!
Onboarding
Avantages
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